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info@glowsphere.co.uk

Privacy Policy

PRIVACY & COOKIE POLICY

Glowsphere takes your data protection very seriously and is committed to respecting and protecting your privacy. It is for this reason that we have never collected data (either online or in person) without the owner’s explicit prior consent that this data can be saved and used for further communication. Any information collect from you in the process of doing business will be in accordance with the General Data Protection Regulation (EU) 2016/679.

YOUR DATA

We may collect data about you in the following ways:

1. If you make an enquiry using the form on our website
2. By direct contact to us by phone or email
3. Via the passing of business cards at events or conferences
4. By data collection at an event, such as using a badge scanner
5. Via our website. We use Google Analytics, a website analysis tool which may collect details of your location, web pages visits, duration on our site, service provider and device.


If you have submitted a form via our website or have contacted us via email, we may use this data under legitimate interest to:

1. Provide you with information on the services that you have requested from us
2. Improve our services and our website so that they better meet the needs of our customers
3. Contact you again in the future, subject your express permission being obtained at the time of data collection

Any data collected will be held in a secure CRM system.

Glowsphere will never sell, transfer or disseminate this personal information to any other organisation or individual, unless it is necessary to do so under the following circumstances:

1. In order to deliver contracted work. This may include passing your information to our approved copywriters, illustrators, videographers or designers as part of a project being delivered for you.

2. During the normal course of business operations. It may also be necessary to disclose your information to other third parties such as our IT service providers, accountants, bankers or insurers or to HMRC Revenue and Customs.

3. As part of our legal duty. We may disclose your data to the police, regulatory bodies, legal advisors and similar organisations if we are required to do so to comply with any legal obligation.
This privacy policy may be subject to change at any time and any changes will be posted on this page.

COOKIES

Cookies are widely used to make websites work more effectively for users as well as to provide evidence to the website’s operators. These are small text files stored on your device by a web browser that hold information about your previous visits to the site. On returning to the site, this stored information is fed back to Glowsphere, allowing us to offer you a more personal browsing experience.

Most web browsers automatically accept cookies, but if you would prefer your data not be collected in this way you can configure the settings in your browser to disable them. By using our site you consent to cookies being used in accordance with our policy. For more information on cookies and how to block and control them, visit https://ico.org.uk/your-data-matters/online/cookies/

Types of cookies

To ensure you are completely aware of the types of cookies we use and to enable us to continue to bring you the best possible experience, we have provided a detailed outline of the cookies we use and their role they play in your browsing experience.

Strictly necessary cookies

These cookies enable you to navigate our site and gain full access to its features and secure areas. Without these cookies essential services you have asked for may not be provided.

Performance cookies

These cookies remember information about how you and other visitors use our website. This gives us vital information such as which pages are visited most often and if customers are receiving error messages from certain pages. The role of these cookies is to allow us to analyse and improve the performance of our website ensuring you receive a consistent experience. Performance cookies (often known as web analytic cookies) don’t collect any information that identifies the customer and all information collected is aggregated.

Functionality cookies

These cookies remember choices you made on previous visits to our site, such as your username. They can also be used to remember changes you’ve made to text size, fonts and other parts of web pages you can customise. The information collected by these cookies may be anonymised and they cannot track your browsing activity on other sites.

Targeting or advertising cookies

These cookies are used to deliver adverts and are usually placed by advertising networks on other websites with the operator’s permission. They remember that you have visited a website and the information is shared with other organisations to deliver advertising for products which they believe would be of greater interest to you.

Cookies can be deleted from your browser settings after you have left the site (or finished with your session). For more information about cookies, visit AboutCookies.org.

Last updated: 1st September 2018.